Terms of service

Terms and Conditions of Sale and Use

Effective Date: November 6, 2025

1. Scope, Identity of the Seller, and Governing Law

We present these General Terms and Conditions of Sale and Use (the “Terms”) as the definitive legal framework governing all transactions and interactions carried out through the e-commerce platform accessible via the domain www.fightclubstore.com (the “Website”). The Website offers retail sales of apparel and specialized equipment for combat sports, addressing both final consumers (Business-to-Consumer or B2C) and professional purchasers (Business-to-Business or B2B). We saw the necessity of clearly defining the relationship because divergent legal principles apply to these distinct client segments.

The contractual party offering these goods and operating the e-commerce business is:

Global Distribution S.A.S. di Fabio Niccolai & C.: This is a partnership registered under Italian law, maintaining its operative and legal headquarters at Via Lorenzo il Magnifico 10, 50129, Firenze (FI), Italy. Our registration details include P.IVA - C.F. 02342200488. For formal correspondence, we can be reached by telephone at +39 05731906007, via mobile at +39 3921562250, or electronically at fightclub@fightclubstore.com. Our central offices are open from 9:00 to 18:00 Central European Time, Monday through Friday, but we are closed on weekends.

The conclusion of any purchase contract through the Website necessitates the Client’s full and unreserved acceptance of these Terms. And should any conflict arise, or matters remain unaddressed, the laws of the Republic of Italy shall apply, including the Italian Civil Code and, for B2C transactions, the Italian Consumer Code (Legislative Decree No. 206/2005).

2. Client Registration and Obligations

The ability to place an order or access certain benefits requires the creation of an individual account. Clients have the option to register directly using a standard email or through an existing shop account.

• Accuracy of Information: Clients must warrant that all information supplied during account registration, including names, addresses, and contact particulars, is accurate, current, and materially complete. We rely on the absolute veracity of this data for proper contract execution.

• Account Security: The Client bears sole responsibility for maintaining the confidentiality of their account credentials, including any associated passwords. Any activities performed using that account are attributed to the Client. We shall not be held liable for losses arising from unauthorized access unless the security breach resulted directly from our gross negligence. We think it's fair that the user secures their own access.

• Modification or Termination: We retain the unilateral right to suspend, limit, or terminate any account that we perceive as being used fraudulently, in violation of these Terms, or in a manner detrimental to our business interests or those of other clients. Such action may be taken without extended prior notification.

3. Contract Formation and Order Processing

The display of products and prices on the Website constitutes a sophisticated invitation to treat, not a legally binding offer to sell. The Client initiates the legal process by submitting an order.

• Client’s Offer: The electronic submission of an order represents the Client's legally binding offer to purchase the products listed in that order, based on these published Terms.

• Acceptance and Conclusion: Upon submission, the Client will receive an automated email acknowledging the receipt of the order. This preliminary communication is purely an acknowledgment of the data received; it does not constitute acceptance of the offer. The sales contract is formally and conclusively formed only upon our subsequent issuance of a separate Order Confirmation email, which confirms that the ordered goods have been dispatched from our warehouse. The problem I kept seeing in past commerce operations was the ambiguity between order receipt and order acceptance. We believe this clear two-step process mitigates that.

• Product Availability: All transactions are contingent upon the actual availability of the products at the time of order processing. Should we discover, subsequent to the Order Confirmation, that a specific product is unavailable, we shall inform the Client immediately and offer either a replacement product of equivalent quality and price or a full reimbursement of any monies already paid for the unavailable item.

4. Pricing and Payment Terms

All pricing on the Website is displayed in the Euro (€) currency.

• VAT Inclusion: Prices listed for B2C transactions within the European Union include Value Added Tax (VAT) at the prevailing Italian statutory rate. Prices for B2B transactions are generally listed net of VAT, though the final invoice will conform to applicable reverse-charge or international VAT regulations based on the Client’s registered location.

• Additional Charges: The displayed price of the product does not include shipping, handling, or any potential duties or import taxes, which will be calculated and displayed distinctly before the Client completes the final transaction confirmation.

• Accepted Payment Instruments: We accept a comprehensive array of payment methods, which include: American Express (Amex), Apple Pay, Bancontact, Google Pay (G Pay), Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa. We use certified third-party payment gateways for all financial processing. We will not be responsible for any delays or additional charges imposed by the chosen payment service provider.

5. Shipping, Delivery, and Risk Transfer

We commit to organizing the delivery of purchased goods to the address provided by the Client. We will communicate estimated delivery timeframes, but we want to be explicit: those dates are non-binding estimates and we cannot guarantee them.

• Risk Transfer (B2C): For consumer sales, the risk of loss or damage to the goods only passes to the B2C Client at the moment the Client, or a third party specified by the Client and other than the carrier, acquires physical possession of the goods. This follows the mandate of the Italian Consumer Code.

• Risk Transfer (B2B): For business sales, in the absence of specific agreements, the risk passes upon the delivery of the goods to the first carrier responsible for the transportation, consistent with the rules governing commercial contracts.

• Taxes and Duties: The Client is exclusively responsible for all import duties, customs fees, taxes, and any related charges applied by the destination country outside of the European Union. We strongly advise international clients to verify these potential costs before placing an order.

6. Detailed Policy on Returns, Withdrawal, and Refunds

This section outlines the rights available to the Client for returning products, distinguishing rigorously between the consumer’s right to withdraw and the legal remedies for defective goods.

6.1. Consumer Right of Withdrawal (B2C Sales)

For B2C Clients, pursuant to Article 52 et seq. of the Italian Consumer Code, the Client possesses the right to unilaterally withdraw from the contract without the requirement of providing justification and without incurring penalties.

• Withdrawal Period: We have willingly extended the statutory period: the Client may exercise this right within 30 business days following the day on which the Client, or a designated third party (not the carrier), obtains physical possession of the goods. If the order was delivered in multiple shipments, the countdown begins from the day the last item is received. We think 30 days provides a more realistic period for evaluation.

• Formal Notification: To properly exercise the right, the Client must communicate their decision to us via an unequivocal statement. This can be accomplished either by emailing fightclub@fightclubstore.com or by completing and submitting the specific Return Form available on the Website at https://www.fightclubstore.com/pages/resi. The form mandates the provision of the Client's full Name, Surname, Email address, Order Number, and a specific identification of the products intended for return.

• Conditions for Return: The goods must be returned to us at the address specified in Section 1. The items must be dispatched within 30 business days following the date the withdrawal notification was submitted. For the withdrawal to be fully effective, the goods must be returned in their original condition, meaning unused, complete with all original internal and external packaging, tags, seals, and any accompanying accessories or documentation. The Client is held liable for any diminished value of the goods resulting from handling other than what was strictly necessary to ascertain the nature, characteristics, and functioning of the goods.

• Costs of Return: The Client shall bear the direct costs of returning the goods. This applies regardless of the method chosen for return (express courier, Poste Italiane, or direct delivery to our warehouse). But we offer an optional, facilitated return process: the Client may opt for a product exchange, wherein the item to be returned is handed to the courier simultaneously with the delivery of the substitute item. This alternative service entails a fixed transportation fee of €11.00, which will be deducted from any owed refund or charged separately.

• Exclusions from Withdrawal: The right of withdrawal is legally precluded in several specific circumstances, notably:

  • The supply of goods produced according to the Client’s explicit specifications or items that are personalized, as outlined in Article 59, letter c) of the Italian Consumer Code.

  • The supply of sealed goods that are not appropriate for return due to essential health protection or hygiene concerns, if those goods were unsealed by the Client following delivery (e.g., specific protective equipment or undergarments).

  • The supply of digital content that is not provided on a tangible medium, where performance has begun with the Client’s prior express consent and the Client’s acknowledgment that they would forfeit their right of withdrawal.

6.2. Refund Execution and Store Credit

Following the effective exercise of the right of withdrawal, we will execute the refund promptly.

• Refund Timeline: We commit to processing the reimbursement within a maximum period of 30 days starting from the date we receive the returned goods at our warehouse, or from the date the Client provides unequivocal, documented proof that they have shipped the goods back, whichever occurs first.

• Reimbursement Method: The refund will be conducted using the same payment method utilized by the Client for the initial transaction, unless the Client explicitly agrees to use an alternative method. The reimbursement amount shall include the original cost of the goods plus any standard shipping costs the Client initially paid; we will not refund any supplementary costs incurred if the Client specifically chose a more expensive, non-standard delivery option.

• Credit Option: Consistent with our platform configuration (Shopify), and subject to the specific circumstances of the return, we may, at our discretion or upon Client request, issue the refund as a non-refundable, future-use store credit to the Client's account. Alternatively, the refund may be processed as a total or partial credit back to the original payment method.

6.3. Legal Guarantee of Conformity

For B2C sales, the Italian Consumer Code provides a mandatory Legal Guarantee of Conformity against defects, which is distinct from the right of withdrawal and functionally equivalent to consumer protections globally, including the principles underlying the Magnuson-Moss Warranty Act in the US.

• Scope and Duration: We are liable for any lack of conformity existing at the time of delivery that manifests within 24 months following the delivery date.

• Client Notification: The Client must inform us of the lack of conformity within two months of the date they discovered the defect. Failure to report the defect within this mandatory two-month period will result in the forfeiture of the guarantee rights.

• Remedies: If a lack of conformity is established, the Client has the right to the restoration of conformity, free of charge, through either repair or replacement of the product, unless one remedy is objectively impossible or imposes costs on us that are disproportionate to the alternative remedy. If repair or replacement is not possible or not carried out within a reasonable timeframe, the Client is entitled to a proportionate price reduction or the termination of the contract.

6.4. B2B Returns

Sales concluded with B2B Clients are considered commercial transactions governed exclusively by the Italian Civil Code. The consumer right of withdrawal does not apply. Returns will only be accepted where goods are defective or non-conforming, provided that notice of the defect is provided within the strict time limits prescribed by the Civil Code (typically eight days from discovery, and one year from delivery).

7. 'FIGHT CLUB' Loyalty Program

We offer the 'Fight Club' loyalty program to reward our dedicated clients. This is an added value, not a guaranteed contractual right to be maintained indefinitely.

• Membership and Credits: By registering, members gain access to exclusive rewards. They can accrue Fighter Credits through purchases and other specified activities. These Credits function as tokens to be redeemed for specified discounts on products within the Website. The mechanism for accumulation and redemption is detailed on the relevant program pages.

• Ambassador Initiative: We encourage membership growth through the 'Fight Club Ambassador' program, facilitated via the Smile platform. When a member successfully refers a friend, the referrer receives 50 Fighter Credits, and the referred friend receives a €5 Fighter Friends Coupon applicable to their initial purchase.

• Program Modification: The specific rules, valuation, rewards, and the existence of the 'Fight Club' program itself are subject to alteration, suspension, or termination by us at any time, with reasonable notice. The accumulated Fighter Credits hold no transferable cash value outside of the stated discount redemption mechanism.

8. Third-Party Integrations and Software

We utilize external services and software integrations to facilitate the functionality, marketing, and analytical assessment of the Website.

• Specific Third Parties: Our current operational structure incorporates functionalities from third-party entities, including Meta, Google Analytics, and Google Ads.

• Limitation of Liability: The Client acknowledges that these external services operate under their own terms and conditions, and their privacy practices are entirely outside our operational control. We explicitly disclaim any liability for the actions, omissions, or data handling practices of these third parties. But we will provide separate documents outlining the data flow.

9. Intellectual Property and Copyright Protections

All content featured on the Website, including all text, photographic images, product designs, logos, instructional materials, and the underlying software, is the exclusive intellectual property of Global Distribution S.A.S. or is utilized under valid license agreements. This content is protected by Italian copyright law and pertinent international conventions.

• Restrictions on Use: The Client is granted a limited, personal, non-commercial license strictly for viewing and purchasing products. The Client is prohibited from reproducing, distributing, modifying, transmitting, creating derivative works from, or exploiting any part of the Website's content for commercial purposes without our explicit written authorization. Unauthorized use constitutes a material breach of these Terms and a violation of applicable copyright and trademark laws.

10. Warranties and Limitation of Liability

We guarantee that the products sold are free from defects and conform to the contract specifications at the time of delivery, subject to the Legal Guarantee in Section 6.3.

• Consequential Loss: We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, loss of profits, or loss of data, arising from the use or inability to use the products purchased, except where such exclusion is strictly prohibited by mandatory Italian law.

• Maximum Liability: Our total liability under any claim arising from a contract of sale, whether in contract, tort (including negligence), or otherwise, shall be strictly limited to a sum equivalent to the price paid by the Client for the specific product giving rise to the claim. We feel this is a commercially reasonable limit, especially in the B2B context.

• Client Indemnification: The Client agrees to fully defend, indemnify, and hold harmless Global Distribution S.A.S. and our affiliates, directors, agents, and employees from any claims, liabilities, costs, or damages (including reasonable legal fees) asserted by any third party arising out of the Client’s use of the Website in breach of these Terms.

11. Final Provisions and Jurisdiction

• Notices: All formal notices regarding these Terms must be sent either by registered mail to our physical address or by email to fightclub@fightclubstore.com.

• Amendments: We reserve the right to revise these Terms at any time. Any changes will be posted on the Website with an updated "Effective Date." Changes will not apply retroactively to orders already confirmed.

• Jurisdiction (B2C): For B2C Clients, disputes arising from these Terms shall be subject to the jurisdiction of the court corresponding to the Client's place of residence or domicile in Italy, or as otherwise mandated by European Union regulations.

• Jurisdiction (B2B): For B2B Clients, we agree that the Court of Fireze, Italy shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or related to these Terms or the resulting sales contracts.